Account Deletion
Athlits, operated by Orayzen, lets you request deletion of your account and associated personal data. You can use the in-app process for a customer or partner account, or contact us by email if you cannot access the app.
Delete an account in the app
- Open Athlits and go to Profile > Delete account.
- Continue to the deletion screen and review the warning.
- Enter the confirmation requested by the app, then submit the deletion request. Nothing is scheduled until you complete this confirmation.
- The backend schedules permanent deletion and the app displays the server-confirmed deletion date. The timing is determined by that date; we do not promise a fixed 30-day maximum.
If you have active upcoming reservations, deletion cannot be scheduled. Cancel those reservations through the supported booking flow, then try the deletion request again.
Request deletion by email
If you do not have the app or cannot access your account, email athlits@orayzen.tech with the subject "Account deletion request". Send the request from your registered email address when possible and include your registered email address or phone number so we can locate the account. We may ask for additional information to verify that the request comes from the account owner.
Venue-manager and team accounts
Venue managers and venue team members can request deletion from the partner Profile screen. The request deletes the personal partner identity; it does not claim to delete venues or records that must be retained for bookings, contracts, finance, payouts, fraud prevention, legal compliance, or audit. The server may block scheduling until required ownership, team-access, or operational steps are completed. Email athlits@orayzen.tech if you need help with a blocked request.
What happens to your data
Once permanent deletion takes effect, Athlits deletes or de-identifies account-linked information that is no longer needed, subject to the limited retention described below.
- Profile data and photos: account and profile details, profile photos, and uploads associated only with the deleted account are removed where they are not required for another valid operational or legal purpose.
- Reviews: reviews and related activity are removed or de-identified so they are no longer associated with the deleted profile, unless limited retention is required.
- Bookings and payments: personal associations are deleted or de-identified where possible. Limited booking, transaction, payment-status, or venue records may be retained for accounting, security, fraud prevention, legal obligations, or disputes.
- Push tokens and local access: account-linked push-device registrations and session credentials are invalidated or removed as part of the deletion process. Local app caches are cleared where applicable.
- De-identified records: information that can no longer reasonably identify or be linked to you may be retained for analytics, reliability, security, and service improvement.
Limited retention
Deletion does not mean every record is erased immediately. Athlits may retain limited information for as long as required for accounting, security, fraud prevention, legal obligations, enforcing agreements, or resolving disputes. Access to retained records is limited according to their purpose. See our Privacy Policy for more information.
Questions
Contact Athlits, operated by Orayzen, at athlits@orayzen.tech.